Sudhir  Hyderabad India

Sudhir

IT Trainer in Hyderabad
Location
Hyderabad, India
Trainer Since
August, 2011
ITIL 3
CCNP
CCNA (Cisco Certified Network Associate)
Project Management Fundamentals
PRINCE2 Foundation
PRINCE2 Practitioner
Location
Hyderabad, India
Trainer Since
August, 2011
ITIL 3
CCNP
CCNA (Cisco Certified Network Associate)
Project Management Fundamentals
PRINCE2 Foundation
PRINCE2 Practitioner

IT Trainer in Hyderabad

About Sudhir

Sudhir is a Post Graduate (MCA) from Telangana with more than 18 years of experience in IT and training and development. His areas of expertise include verbal ability, induction training, corporate etiquette, employability enhancement skills, personality development, behavior, personal grooming, team building, leadership, personal coaching, group discussions, interview skills, presentation skills, time management, IT training, and basic and advanced excel training.

Throughout his career, he has handled large multi–location projects. He has been responsible for client servicing, designing training materials, content creation, training delivery, learning assessments, and post-program training evaluation.

Having vast knowledge in developing activities and modules in the training and its implementation. With various workshops and developmental programs under his belt, he is a proactive learner with abilities to implement changes rapidly.

Sudhir is a Corporate Trainer For

ITIL 3

Training Since:
August, 2011

CCNP

Training Since:
March, 2020

CCNA (Cisco Certified Network Associate)

Training Since:
February, 2020

Project Management Fundamentals

Training Since:
February, 2015

PRINCE2 Foundation

Training Since:
June, 2015

PRINCE2 Practitioner

Training Since:
August, 2015

Work Experience

Sr. Technical Support Associate

Computer and Information Technology (IT):
March, 2010 - April, 2011

Roles & Responsibilities

  • Provided technical support to clients on various issues related to hardware, software, and network connectivity
  • Troubleshoot and resolve problems related to hardware, software, and network connectivity
  • Was responsible for responding to customer inquiries in a timely and efficient manner
  • Managed and updated support tickets regularly, ensuring that clients were kept informed about the status of their issues
  • Conducted research to stay up-to-date with new technologies and software updates and to ensure that you have the necessary knowledge to provide the best possible support to clients

Sr. System Engineer

Computer and Information Technology (IT):
May, 2011 - February, 2015

Roles & Responsibilities

  • Was responsible for managing IT-wide incidents
  • Followed with global support teams for incident resolution
  • Managed and coordinated activities during the overall ticket life cycle
  • Ensured that the Incident record was fully updated before Problem Management Hand over
  • Was responsible for sending all incident notifications as per the agreed process
  • Led bridge calls for effective coordination, incident resolution, and service restoration
  • Continued follow-up with the support team for relevant notification updates per SLA, and drive resolution
  • Followed the global Service Restoration Management Process
  • Ensured the Incident timeline report was created immediately after the resolution
  • Contributed to ongoing process & operational improvements
  • Established effective communication with clients and within the capabilities

Skills

C
C++
IOC
RDbms
DBMS
Leadership Skills
Team Building
Communication
Behavioral Skills

Education

B.Com

Commerce:
1998-2001

Projects

Posts

Courses

ITIL 3
CCNP
CCNA (Cisco Certified Network Associate)
Project Management Fundamentals
PRINCE2 Foundation
PRINCE2 Practitioner

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