Corporate Microsoft Dynamics 365 Customer Service Training Course

Edstellar instructor-led Microsoft Dynamics 365 Customer Service training course is designed to equip professionals with the skills to leverage the Dynamics 365 platform to enhance the team’s customer service capabilities. Enroll your team to enhance customer satisfaction and ensure customer service excellence.

Duration

24 - 32 hrs

Delivery Type

Instructor-led Group Training
(Virtual / On-site / Off-site)

Training Available in

10 Languages

Multiple Locations

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Looking for multiple trainings? Get a detailed quote for group training

About Learning Outcomes Key Benefits Course Outline Target Audience Training Modes Certificate Trainers Request a Training Quote

Drive Team Excellence with Microsoft Dynamics 365 Customer Service Corporate Training

Empower your teams with expert-led on-site, off-site, and virtual Microsoft Dynamics 365 Customer Service Training through Edstellar, a premier corporate training provider for organizations globally. Designed to meet your specific training needs, this group training program ensures your team is primed to drive your business goals. Help your employees build lasting capabilities that translate into real performance gains.

Microsoft Dynamics 365 Customer Service is a comprehensive solution designed to support organizations in managing and delivering exceptional customer service. This platform integrates customer data, automates processes, and provides tools for tracking and managing customer interactions, making it an essential asset for improving customer satisfaction and loyalty. The MS Dynamics 365 Customer Service training course is crucial for teams to fully leverage the platform's capabilities, enhancing the customer service teams' efficiency and effectiveness.

Edstellar's instructor-led Microsoft Dynamics 365 Customer Service training course offers a unique blend of virtual/onsite training sessions led by industry experts with years of experience. Our customizable curriculum focuses on practical application and customization of the Dynamics 365 Customer Service platform, ensuring participants gain hands-on experience. This training is curated to meet the needs of global teams, facilitating seamless integration into existing workflows and empowering organizations to elevate customer service standards.

Get Customized Expert-led Training for Your Teams

Customized Training Delivery

Scale Your Training: Small to Large Teams

In-person Onsite, Live Virtual or Hybrid Training Modes

Plan from 2000+ Industry-ready Training Programs

Experience Hands-On Learning from Industry Experts

Delivery Capability Across 100+ Countries & 10+ Languages

Key Skills Employees Gain from instructor-led Microsoft Dynamics 365 Customer Service Training

Microsoft Dynamics 365 Customer Service skills corporate training will enable teams to effectively apply their learnings at work.

Data-driven Decision Making
Data-Driven Decision Making is the ability to analyze data to guide strategic choices. this skill is important for roles in management, marketing, and analytics, as it enhances accuracy and effectiveness in decision-making.
Automation Implementation
Automation Implementation is the process of integrating technology to perform tasks with minimal human intervention. this skill is important for roles in IT, engineering, and operations, as it enhances efficiency, reduces errors, and drives innovation.
Advanced Dynamics 365 Features
Advanced Dynamics 365 Features involve leveraging complex functionalities for enhanced business processes. This skill is important for roles in CRM management and business analysis, driving efficiency and data insights.
Workflow Efficiency Enhancement
Workflow Efficiency Enhancement is the ability to streamline processes for improved productivity. This skill is important for roles in project management and operations, ensuring timely delivery and resource optimization.
Platform Customization
Platform Customization involves tailoring software platforms to meet specific user needs and preferences. This skill is important for roles in software development and UX design, as it enhances user experience and drives engagement.
IT Infrastructure Integration
IT Infrastructure Integration is the ability to seamlessly connect and manage various IT systems and components. this skill is important for roles like systems engineers and network architects, ensuring efficient operations and reduced downtime.

Key Learning Outcomes of Microsoft Dynamics 365 Customer Service Training Workshop for Employees

Upon completing Edstellar’s Microsoft Dynamics 365 Customer Service workshop, employees will gain valuable, job-relevant insights and develop the confidence to apply their learning effectively in the professional environment.

Utilize analytics and reporting tools within Dynamics 365 to make data-driven decisions and improve customer service strategies
Implement automation features in Microsoft Dynamics 365 to reduce manual tasks and speed up response times for customer inquiries
Apply advanced features of Microsoft Dynamics 365 to enhance customer service operations and workflow efficiency in a professional setting
Customize the Dynamics 365 Customer Service platform to align with specific organizational goals, improving the overall customer experience
Integrate Microsoft Dynamics 365 Customer Service with existing IT infrastructure to streamline customer interaction and data management processes

Key Benefits of the Microsoft Dynamics 365 Customer Service Group Training with Instructor-led Face to Face and Virtual Options

Attending our Microsoft Dynamics 365 Customer Service group training classes provides your team with a powerful opportunity to build skills, boost confidence, and develop a deeper understanding of the concepts that matter most. The collaborative learning environment fosters knowledge sharing and enables employees to translate insights into actionable work outcomes.

Empowers professionals with the skills to automate and optimize customer interactions
Develop strategies to effectively analyze customer data and insights, allowing for the improvement of service processes and customer engagement
Equip teams with the skills to customize and configure the Dynamics 365 environment to meet organization's unique needs, enhancing customer satisfaction
Explore advanced techniques for utilizing Dynamics 365's automation and analytics capabilities to streamline operations and provide data-driven customer support
Learn to navigate and master the comprehensive features of Microsoft Dynamics 365 for Customer Service, enabling the delivery of exceptional customer experiences

Topics and Outline of Microsoft Dynamics 365 Customer Service Training

Our virtual and on-premise Microsoft Dynamics 365 Customer Service training curriculum is structured into focused modules developed by industry experts. This training for organizations provides an interactive learning experience that addresses the evolving demands of the workplace, making it both relevant and practical.

Work with Cases

Create and manage cases

Initiating new cases
Effective case management

Work with queues and unified routing

Queue Configuration
Unified Routing Mechanics

Create or update records automatically

Automation for Efficiency
Maintaining Accurate Records

Work with entitlements and service-level agreements

Create and manage entitlements

Setting up entitlements
Operational management of entitlements

Create and manage service-level agreements

SLA creation
SLA performance monitoring

Work with knowledge management

Create and use knowledge management solutions

Developing knowledge articles
Knowledge base utilization

Create and manage SLAs

SLA design and implementation
SLA tracking and optimization

Create surveys with Customer Voice

Create a survey project

Survey design
Survey deployment

Create and send surveys

Engagement strategies

Automate surveys

Survey automation

Create and manage knowledge content

Content creation

Schedule services

Configure Customer Service Scheduling

Scheduling system setup

Schedule services and resources using Dynamics 365 Customer Service Scheduling

Operational scheduling

Omnichannel for Dynamics 365 Customer Service

Routing and work distribution

Omnichannel routing

Deploy an SMS channel

SMS channel setup

Deploy chat widgets

Chat widget integration

Create smart assist solutions

Developing smart assist

Who Can Take the Microsoft Dynamics 365 Customer Service Training Course

The Microsoft Dynamics 365 Customer Service training program can also be taken by professionals at various levels in the organization.

Product Specialists
CRM Managers
Support Specialists
Customer Support Managers
Business Analysts
Service Desk Technicians
CRM Administrators
Customer Success Managers
Technical Support Engineers
Application Consultants
Service Delivery Managers
Solution Architects

Prerequisites for Microsoft Dynamics 365 Customer Service Training

The Microsoft Dynamics 365 Customer Service training can be taken by professionals who have a basic knowledge of retail operations and familiarity with Microsoft Dynamics 365.

Request a Quote for your Corporate Training Requirements

Delivering Training for Organizations across 100 Countries and 10+ Languages

Corporate Group Training Delivery Modes
for Microsoft Dynamics 365 Customer Service Training

At Edstellar, we understand the importance of impactful and engaging training for employees. As a leading Microsoft Dynamics 365 Customer Service training provider, we ensure the training is more interactive by offering Face-to-Face onsite/in-house or virtual/online sessions for companies. This approach has proven to be effective, outcome-oriented, and produces a well-rounded training experience for your teams.

Virtual Microsoft Dynamics 365 Customer Service Training

Edstellar's Microsoft Dynamics 365 Customer Service virtual/online training sessions bring expert-led, high-quality training to your teams anywhere, ensuring consistency and seamless integration into their schedules.

With global reach, your employees can get trained from various locations

The consistent training quality ensures uniform learning outcomes

Participants can attend training in their own space without the need for traveling

Organizations can scale learning by accommodating large groups of participants

Interactive tools can be used to enhance learning engagement

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On-site Microsoft Dynamics 365 Customer Service Training

Edstellar's Microsoft Dynamics 365 Customer Service inhouse face to face instructor-led training delivers immersive and insightful learning experiences right in the comfort of your office.

Higher engagement and better learning experience through face-to-face interaction

Workplace environment can be tailored to learning requirements

Team collaboration and knowledge sharing improves training effectiveness

Demonstration of processes for hands-on learning and better understanding

Participants can get their doubts clarified and gain valuable insights through direct interaction

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Off-site Microsoft Dynamics 365 Customer Service Training

Edstellar's Microsoft Dynamics 365 Customer Service offsite face-to-face instructor-led group training offer a unique opportunity for teams to immerse themselves in focused and dynamic learning environments away from their usual workplace distractions.

Distraction-free environment improves learning engagement

Team bonding can be improved through activities

Dedicated schedule for training away from office set up can improve learning effectiveness

Boosts employee morale and reflects organization's commitment to employee development

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Edstellar: Your Go-to Microsoft Dynamics 365 Customer Service Training Company

Experienced Trainers

Our trainers bring years of industry expertise to ensure the training is practical and impactful.

Quality Training

With a strong track record of delivering training worldwide, Edstellar maintains its reputation for its quality and training engagement.

Industry-Relevant Curriculum

Our course is designed by experts and is tailored to meet the demands of the current industry.

Customizable Training

Our course can be customized to meet the unique needs and goals of your organization.

Comprehensive Support

We provide pre and post training support to your organization to ensure a complete learning experience.

Multilingual Training Capabilities

We offer training in multiple languages to cater to diverse and global teams.

Testimonials

What Our Clients Say

We pride ourselves on delivering exceptional training solutions. Here's what our clients have to say about their experiences with Edstellar.

"The Microsoft Dynamics 365 Customer Service training provided me with comprehensive capabilities that elevated my expertise. As a Senior Software Engineer, I needed to understand practical applications deeply, and this exercises gave me hands-on experience with industry best practices. My productivity and technical capabilities have increased dramatically since applying these concepts. Highly recommend for anyone serious about this field.”

Karen Davidson

Senior Software Engineer,

Technology Consulting Services Company

"This Microsoft Dynamics 365 Customer Service course was precisely what I needed to design robust technical mastery architectures. The hands-on approach to real-world case studies and seamless integration with expert-led advanced techniques from this training. This expertise enabled us to secure a transformative contract with a Fortune 100 organization. The comprehensive curriculum has elevated my solution delivery capabilities significantly.”

Tan Kai

Senior Software Engineer,

Enterprise Software Development Firm

"As a Senior Software Engineer overseeing professional expertise initiatives, the Microsoft Dynamics 365 Customer Service training significantly elevated our team's capabilities. The course expertly covered strategic operational effectiveness. Our team delivered record-breaking results in the subsequent quarter, exceeding all targets. Our department has achieved remarkable improvements, demonstrating this course's lasting organizational impact.”

Arjun Reddy

Senior Software Engineer,

Digital Innovation Platform

“Edstellar’s IT & Technical training programs have been instrumental in strengthening our engineering teams and building future-ready capabilities. The hands-on approach, practical cloud scenarios, and expert guidance helped our teams improve technical depth, problem-solving skills, and execution across multiple projects. We’re excited to extend more of these impactful programs to other business units.”

Aditi Rao

L&D Head,

A Global Technology Company

Get Your Team Members Recognized with Edstellar’s Course Certificate

Upon successful completion of the training course offered by Edstellar, employees receive a course completion certificate, symbolizing their dedication to ongoing learning and professional development.

This certificate validates the employee's acquired skills and is a powerful motivator, inspiring them to enhance their expertise further and contribute effectively to organizational success.

We have Expert Trainers to Meet Your Microsoft Dynamics 365 Customer Service Training Needs

The instructor-led training is conducted by certified trainers with extensive expertise in the field. Participants will benefit from the instructor's vast knowledge, gaining valuable insights and practical skills essential for success in Access practices.

Microsoft Power App Maker Trainer in New Delhi

Yashpreet

New Delhi, India

Trainer since

November 1, 2022

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Edstellar is a one-stop instructor-led corporate training and coaching solution that addresses organizational upskilling and talent transformation needs globally. Edstellar offers 2000+ tailored programs across disciplines that include Technical, Behavioral, Management, Compliance, Leadership and Social Impact.

Corporate Microsoft Dynamics 365 Customer Service Training Course

Drive Team Excellence with Microsoft Dynamics 365 Customer Service Corporate Training

Key Skills Employees Gain from instructor-led Microsoft Dynamics 365 Customer Service Training

Key Learning Outcomes of Microsoft Dynamics 365 Customer Service Training Workshop for Employees

Key Benefits of the Microsoft Dynamics 365 Customer Service Group Training with Instructor-led Face to Face and Virtual Options

Topics and Outline of Microsoft Dynamics 365 Customer Service Training

Work with Cases

Work with entitlements and service-level agreements

Work with knowledge management

Create surveys with Customer Voice

Schedule services

Omnichannel for Dynamics 365 Customer Service

Who Can Take the Microsoft Dynamics 365 Customer Service Training Course

Prerequisites for Microsoft Dynamics 365 Customer Service Training

Corporate Group Training Delivery Modes for Microsoft Dynamics 365 Customer Service Training

Explore Our Customized Pricing Package forMicrosoft Dynamics 365 Customer Service Corporate Training

Edstellar: Your Go-to Microsoft Dynamics 365 Customer Service Training Company

Experienced Trainers

Quality Training

Industry-Relevant Curriculum

Customizable Training

Comprehensive Support

Multilingual Training Capabilities

What Our Clients Say

Get Your Team Members Recognized with Edstellar’s Course Certificate

We have Expert Trainers to Meet Your Microsoft Dynamics 365 Customer Service Training Needs

Other Related Corporate Training Courses

Explore More Courses

Corporate Group Training Delivery Modes
for Microsoft Dynamics 365 Customer Service Training

Explore Our Customized Pricing Package for
Microsoft Dynamics 365 Customer Service Corporate Training