Corporate Microsoft Dynamics 365-Customer Training Course

Edstellar instructor-led Microsoft Dynamics 365 - Customer Service training course is designed to equip professionals with the skills to leverage the Dynamics 365 platform to enhance the team’s customer service capabilities. Enroll your team to enhance customer satisfaction and ensure customer service excellence.

24 - 32 hrs
Instructor-led (On-site/Virtual)
Language
English
Enquire Now
Microsoft Dynamics 365 - Customer Service Training

Drive Team Excellence with Microsoft Dynamics 365-Customer Training for Employees

Empower your teams with expert-led on-site/in-house or virtual/online Microsoft Dynamics 365-Customer Training through Edstellar, a premier corporate training company for organizations globally. Our tailored Microsoft Dynamics 365-Customer corporate training course equips your employees with the skills, knowledge, and cutting-edge tools needed for success. Designed to meet your specific needs, this Microsoft Dynamics 365-Customer group training program ensures your team is primed to drive your business goals. Transform your workforce into a beacon of productivity and efficiency.

Microsoft Dynamics 365 - Customer Service is a comprehensive solution designed to support organizations in managing and delivering exceptional customer service. This platform integrates customer data, automates processes, and provides tools for tracking and managing customer interactions, making it an essential asset for improving customer satisfaction and loyalty. The Microsoft Dynamics 365 - Customer Service training course is crucial for teams to fully leverage the platform's capabilities, enhancing the customer service teams' efficiency and effectiveness.

Edstellar's instructor-led Microsoft Dynamics 365 - Customer Service training course offers a unique blend of virtual/onsite training sessions led by industry experts with years of experience. Our customizable curriculum focuses on practical application and customization of the Dynamics 365 Customer Service platform, ensuring participants gain hands-on experience. This training is curated to meet the needs of global teams, facilitating seamless integration into existing workflows and empowering organizations to elevate customer service standards.

Key Skills Teams Gain Through Microsoft Dynamics 365 - Customer Service Training

Microsoft Dynamics 365-Customer skills corporate training will enable teams to effectively apply their learnings at work.

  • Data-driven Decision Making
  • Automation Implementation
  • Advanced Dynamics 365 Features
  • Workflow Efficiency Enhancement
  • Platform Customization
  • IT Infrastructure Integration

Microsoft Dynamics 365-Customer Training for Employees: Key Learning Outcomes

Edstellar’s Microsoft Dynamics 365-Customer training for employees will not only help your teams to acquire fundamental skills but also attain invaluable learning outcomes, enhancing their proficiency and enabling application of knowledge in a professional environment. By completing our Microsoft Dynamics 365-Customer workshop, teams will to master essential Microsoft Dynamics 365-Customer and also focus on introducing key concepts and principles related to Microsoft Dynamics 365-Customer at work.


Employees who complete Microsoft Dynamics 365-Customer training will be able to:

  • Utilize analytics and reporting tools within Dynamics 365 to make data-driven decisions and improve customer service strategies
  • Implement automation features in Microsoft Dynamics 365 to reduce manual tasks and speed up response times for customer inquiries
  • Apply advanced features of Microsoft Dynamics 365 to enhance customer service operations and workflow efficiency in a professional setting
  • Customize the Dynamics 365 Customer Service platform to align with specific organizational goals, improving the overall customer experience
  • Integrate Microsoft Dynamics 365 Customer Service with existing IT infrastructure to streamline customer interaction and data management processes

Key Benefits of the Microsoft Dynamics 365-Customer Corporate Training

Attending our Microsoft Dynamics 365-Customer classes tailored for corporations offers numerous advantages. Through our on-site/in-house or virtual/online Microsoft Dynamics 365-Customer training classes, participants will gain confidence and comprehensive insights, enhance their skills, and gain a deeper understanding of Microsoft Dynamics 365-Customer.

  • Empowers professionals with the skills to automate and optimize customer interactions
  • Develop strategies to effectively analyze customer data and insights, allowing for the improvement of service processes and customer engagement
  • Equip teams with the skills to customize and configure the Dynamics 365 environment to meet organization's unique needs, enhancing customer satisfaction
  • Explore advanced techniques for utilizing Dynamics 365's automation and analytics capabilities to streamline operations and provide data-driven customer support
  • Learn to navigate and master the comprehensive features of Microsoft Dynamics 365 for Customer Service, enabling the delivery of exceptional customer experiences

Microsoft Dynamics 365-Customer Training Topics and Outline

Our virtual and on-premise Microsoft Dynamics 365-Customer training curriculum is divided into multiple modules designed by industry experts. This Microsoft Dynamics 365-Customer training for organizations provides an interactive learning experience focused on the dynamic demands of the field, making it relevant and practical.

1. Create and manage cases 

    1. Initiating new cases
    2. Effective case management

2. Work with queues and unified routing

    1. Queue Configuration
    2. Unified Routing Mechanics

3. Create or update records automatically

    1. Automation for Efficiency
    2. Maintaining Accurate Records

1. Create and manage entitlements

    1. Setting up entitlements
    2. Operational management of entitlements

2. Create and manage service-level agreements

    1. SLA creation
    2. SLA performance monitoring

1. Create and use knowledge management solutions

    1. Developing knowledge articles
    2. Knowledge base utilization

2. Create and manage SLAs

    1. SLA design and implementation
    2. SLA tracking and optimization

1. Create a survey project

    1. Survey design
    2. Survey deployment

2. Create and send surveys

    1. Engagement strategies

3. Automate surveys

    1. Survey automation

4. Create and manage knowledge content

    1. Content creation

1. Configure Customer Service Scheduling

    1. Scheduling system setup

2. Schedule services and resources using Dynamics 365 Customer Service Scheduling

    1. Operational scheduling

1. Routing and work distribution

    1. Omnichannel routing

2. Deploy an SMS channel

    1. SMS channel setup

3. Deploy chat widgets

    1. Chat widget integration

4. Create smart assist solutions

    1. Developing smart assist

This Corporate Training for Microsoft Dynamics 365-Customer is ideal for:

What Sets Us Apart?

Microsoft Dynamics 365-Customer Corporate Training Prices

Our Microsoft Dynamics 365-Customer training for enterprise teams is tailored to your specific upskilling needs. Explore transparent pricing options that fit your training budget, whether you're training a small group or a large team. Discover more about our Microsoft Dynamics 365-Customer training cost and take the first step toward maximizing your team's potential.

Request for a quote to know about our Microsoft Dynamics 365-Customer corporate training cost and plan the training initiative for your teams. Our cost-effective Microsoft Dynamics 365-Customer training pricing ensures you receive the highest value on your investment.

Request for a Quote

Our customized corporate training packages offer various benefits. Maximize your organization's training budget and save big on your Microsoft Dynamics 365-Customer training by choosing one of our training packages. This option is best suited for organizations with multiple training requirements. Our training packages are a cost-effective way to scale up your workforce skill transformation efforts..

Starter Package

125 licenses

64 hours of training (includes VILT/In-person On-site)

Tailored for SMBs

Most Popular
Growth Package

350 licenses

160 hours of training (includes VILT/In-person On-site)

Ideal for growing SMBs

Enterprise Package

900 licenses

400 hours of training (includes VILT/In-person On-site)

Designed for large corporations

Custom Package

Unlimited licenses

Unlimited duration

Designed for large corporations

View Corporate Training Packages

Target Audience for Microsoft Dynamics 365-Customer Training Course

Microsoft Dynamics 365 - Customer Service training course is ideal for customer service representatives, customer service managers, IT support staff, CRM administrators, and business analysts.

The Microsoft Dynamics 365-Customer training program can also be taken by professionals at various levels in the organization.

Microsoft Dynamics 365-Customer training for managers

Microsoft Dynamics 365-Customer training for staff

Microsoft Dynamics 365-Customer training for leaders

Microsoft Dynamics 365-Customer training for executives

Microsoft Dynamics 365-Customer training for workers

Microsoft Dynamics 365-Customer training for businesses

Microsoft Dynamics 365-Customer training for beginners

Microsoft Dynamics 365-Customer group training

Microsoft Dynamics 365-Customer training for teams

Microsoft Dynamics 365-Customer short course

Prerequisites for Microsoft Dynamics 365-Customer Training

The Microsoft Dynamics 365 - Customer Service training can be taken by professionals who have a basic knowledge of retail operations and familiarity with Microsoft Dynamics 365.

Assess the Training Effectiveness

Bringing you the Best Microsoft Dynamics 365-Customer Trainers in the Industry

The instructor-led Microsoft Dynamics 365-Customer training is conducted by certified trainers with extensive expertise in the field. Participants will benefit from the instructor's vast knowledge, gaining valuable insights and practical skills essential for success in Microsoft Dynamics 365-Customer Access practices.

No items found.

Request a Training Quote

This is some text inside of a div block.
This is some text inside of a div block.
This is some text inside of a div block.
This is some text inside of a div block.
Valid number
This is some text inside of a div block.
This is some text inside of a div block.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Training Delivery Modes for Microsoft Dynamics 365-Customer Group Training

At Edstellar, we understand the importance of impactful and engaging training for employees. To ensure the training is more interactive, we offer Face-to-Face onsite/in-house or virtual/online Microsoft Dynamics 365-Customer training for companies. This method has proven to be the most effective, outcome-oriented and well-rounded training experience to get the best training results for your teams.

Virtuval
Virtual

Instructor-led Training

Engaging and flexible online sessions delivered live, allowing professionals to connect, learn, and grow from anywhere in the world.

On-Site
On-Site

Instructor-led Training

Customized, face-to-face learning experiences held at your organization's location, tailored to meet your team's unique needs and objectives.

Off-Site
Off-site

Instructor-led Training

Interactive workshops and seminars conducted at external venues, offering immersive learning away from the workplace to foster team building and focus.

Other Related Corporate Training Courses

24 - 32 hrs
Instructor - led (Onsite or Virtual)
24 - 32 hrs
Instructor - led (Onsite or Virtual)
32 - 40 hrs
Instructor - led (Onsite or Virtual)
8 - 16 hrs
Instructor - led (Onsite or Virtual)
40 - 45 hrs
Instructor - led (Onsite or Virtual)
24 - 32 hrs
Instructor - led (Onsite or Virtual)
24 - 32 hrs
Instructor - led (Onsite or Virtual)
24 - 32 hrs
Instructor - led (Onsite or Virtual)
24 - 32 hrs
Instructor - led (Onsite or Virtual)
24 - 32 hrs
Instructor - led (Onsite or Virtual)
32 - 40 hrs
Instructor - led (Onsite or Virtual)
32 - 40 hrs
Instructor - led (Onsite or Virtual)
24 - 32 hrs
Instructor - led (Onsite or Virtual)
16 - 24 hrs
Instructor - led (Onsite or Virtual)
24 - 32 hrs
Instructor - led (Onsite or Virtual)
32 - 40 hrs
Instructor - led (Onsite or Virtual)
24 - 32 hrs
Instructor - led (Onsite or Virtual)
40 - 45 hrs
Instructor - led (Onsite or Virtual)
32 - 40 hrs
Instructor - led (Onsite or Virtual)
24 - 32 hrs
Instructor - led (Onsite or Virtual)
8 - 16 hrs
Instructor - led (Onsite or Virtual)
32 - 42 hrs
Instructor - led (Onsite or Virtual)
18 - 24 hrs
Instructor - led (Onsite or Virtual)