Corporate Microsoft Dynamics 365 Customer Engagement for Developers Training Course

Name: Microsoft Dynamics 365 Customer Engagement for Developers Training
Availability: InStock

Edstellar's instructor-led Microsoft Dynamics 365 Customer Engagement for Developers training course is designed for teams to streamline customer interactions and enhance developer capabilities. This course is a gateway to proficiently customizing, deploying, and managing the Dynamics 365 platform. Transform customer engagement strategy!

Duration

24 - 32 hrs

Delivery Type

Instructor-led Group Training
(Virtual / On-site / Off-site)

Training Available in

10 Languages

Multiple Locations

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About Learning Outcomes Key Benefits Course Outline Target Audience Training Modes Certificate Trainers Request a Training Quote

Drive Team Excellence with Microsoft Dynamics 365 Customer Engagement for Developers Corporate Training

Microsoft Dynamics 365 Customer Engagement for Developers is an essential training for organizations looking to harness the full potential of customer relationship management. The Microsoft Dynamics 365 Customer Engagement for Developers course deepens into Dynamics 365's capabilities, helping businesses maximize customer engagement strategies. The training is crucial as it enables teams to stay abreast of the latest technological advancements and apply them for enhanced customer interactions and business growth.

Edstellar's instructor-led Microsoft Dynamics 365 Customer Engagement for Developers training course stands out with its unique blend of virtual/onsite sessions led by industry experts with years of experience. Our customized curriculum, which combines theoretical knowledge with practical application, is tailored to meet the specific needs of each organization. This training boosts technical expertise and arms professionals with essential real-world abilities, driving organizational excellence and competitive advantage.

Get Customized Expert-led Training for Your Teams

Customized Training Delivery

Scale Your Training: Small to Large Teams

In-person Onsite, Live Virtual or Hybrid Training Modes

Plan from 2000+ Industry-ready Training Programs

Experience Hands-On Learning from Industry Experts

Delivery Capability Across 100+ Countries & 10+ Languages

Skills Your Employees Will Gain

These are the core, hands-on capabilities your team builds during the program.

Customer Data Analysis
Customer Data Analysis involves examining and interpreting customer data to inform business decisions. This skill is important for roles in marketing and sales, as it drives targeted strategies and enhances customer engagement.
Systems Integration
Systems Integration is the process of linking different computing systems and software applications to work together seamlessly. This skill is important for IT professionals, as it ensures efficient data flow, enhances productivity, and enables cohesive operations across various platforms.
Analytics Tools Utilization
Analytics Tools Utilization involves effectively using software to analyze data for insights. This skill is important for data analysts and marketers to drive informed decision-making.
Customization Techniques
Customization Techniques involve tailoring products or services to meet specific customer needs. This skill is important for roles in marketing and product development, enhancing customer satisfaction and loyalty.
Tailored Solutions
Tailored Solutions involve customizing products or services to meet specific client needs. This skill is important for roles in sales and consulting, enhancing client satisfaction and loyalty.
Workflow Enhancement
Workflow Enhancement involves optimizing processes to improve efficiency and productivity. This skill is important for roles in project management and operations, ensuring seamless task execution.

What Your Team Will Achieve After This Training

Develop tailored solutions using Dynamics 365 features to meet specific organizational needs in customer management
Analyze customer data within Dynamics 365 to inform and refine business strategies and customer relationship practices
Utilize Dynamics 365's analytics tools to make data-driven decisions, elevating business intelligence in customer relations
Integrate Dynamics 365 with other enterprise systems, ensuring seamless data flow and enhanced efficiency in customer engagements
Apply Dynamics 365 customization techniques to enhance user interfaces and workflows, directly improving customer interaction quality

Topics & Program Outline

The curriculum is organized into focused modules built by industry experts and delivered virtually or on-premise. Interactive sessions reflect the evolving demands of the workplace, keeping the learning both relevant and practical.

Introduction to Dynamics 365 Development

Introduction to dynamics 365 development
- Understanding Dynamics 365 platform
- Overview of dynamics 365 development framework
- Importance of customization and development in dynamics 365
Development fundamentals
- Basics of entity relationship model in dynamics 365
- Introduction to web services and APIs in dynamics 365
- Understanding business logic layer in dynamics 365
Development tools for microsoft dynamics 365
- Visual studio integration for dynamics 365 development
- Overview of power platform CLI for dynamics 365 development
- Utilizing dynamics 365 developer toolkit in Visual Studio
The customer engagement tool kit (Formerly known as SDK) tools
- Exploring customer engagement tool kit components
- Understanding dynamics 365 customer engagement APIs
- Leveraging SDK tools for custom development
Development environments
- Setting up development environment for dynamics 365
- Configuring development environments for team collaboration

The Dynamics 365 API

Introduction to the dynamics 365 API's
- Overview of dynamics 365 APIs
- Understanding API capabilities
The Web API
- Exploring web API features
- Configuring and utilizing the web API
Setting up Visual Studio to use the Web API
- Integrating Visual Studio with Dynamics 365
- Configuring Visual Studio for web API development
Create, read, update and delete with the web API
- Implementing CRUD operations using web API
- Best practices for data manipulation
Web API operations and functions
- Detailed exploration of web API operations
- Custom functions in the web API
The Discovery web service
- Introduction to the discovery web service
- Utilizing the discovery web service in projects
The Organization web service
- Overview of the organization web service
- Practical use cases
Authentication
- Authentication methods in Dynamics 365
- Implementing secure authentication processes
Core assemblies
- Exploring core assemblies in Dynamics 365
- Utilizing core assemblies in development
Early and late-bound classes
- Understanding early and late-bound classes
- Applying classes in Dynamics 365 development
Service context
- Introduction to service context
- Leveraging service context for efficient development
The code generation tools
- Overview of code generation tools
- Utilizing tools for streamlined development
CRUD operations
- Advanced techniques in CRUD operations
- Optimizing data operations in Dynamics 365
Using the QueryExpression class
- Exploring QueryExpression class features
- Implementing QueryExpression in data queries
Using LINQ
- Introduction to LINQ in Dynamics 365
- Applying LINQ for data manipulation
Using FetchXML
- Understanding FetchXML
- Implementing FetchXML in Dynamics 365 queries

Developing Plug-Ins for Dynamics 365

Introduction to plug-ins
- Basics of Dynamics 365 plug-ins
- Understanding plug-in architecture
Writing plug-in code
- Developing effective plug-in code
- Best practices in plug-in coding
Using the plug-in registration tool
- Navigating the plug-in registration tool
- Registering and managing plug-ins
Debugging plug-ins with the plug-in profiler
- Techniques for debugging plug-ins
- Using the plug-in profiler effectively
Deploying plug-ins with solutions
- Strategies for deploying plug-ins
- Managing plug-in deployment in solutions

Developing Custom Workflow Activities for Dynamics 365

Introduction to custom workflow activities
- Understanding custom workflow activities
- The role of workflow activities in Dynamics 365
Writing custom workflow activities code
- Developing code for workflow activities
- Best coding practices for workflow activities
Using the plug-in registration tool for custom workflow activities
- Utilizing the tool for workflow activities
- Efficient management of custom workflows
Deploying custom workflow activities with solutions
- Deployment strategies for workflow activities
- Incorporating workflows into Dynamics 365 solutions

Developing Client-side Code

Introduction to client-side coding
- Fundamentals of client-side coding in Dynamics 365
- The importance of client-side development
The Dynamics 365 event-driven model
- Understanding the event-driven model
- Leveraging the model for responsive design
Developing JavaScript client-side code
- Techniques in JavaScript coding for Dynamics 365
- Best practices in JavaScript development
Using web resources
- Utilizing web resources in Dynamics 365
- Managing and optimizing web resources
Working with data using the web API OData REST service
- Interacting with data via the OData REST service
- Implementing data operations with the REST service

Developing for Power Apps in Dynamics 365

Introduction to the unified client interface (UCI) and power apps
- Exploring UCI and power apps
- Understanding their impact on Dynamics 365
Introduction to the app designer
- Basics of the app designer tool
- Designing effective Dynamics 365 apps
Customizing the Dynamics 365 navigation
- Techniques for customizing navigation
- Enhancing user experience through navigation design
Extending the unified client interface (UCI) with code
- Advanced coding for UCI
- Implementing code-based extensions
Customize the Dynamics 365 navigation
- Advanced navigation customization strategies
- Implementing effective navigation designs
Security enabled apps
- Ensuring security in Dynamics 365 apps
- Best practices for app security
Publishing apps
- Strategies for publishing Dynamics 365 apps
- Managing app publication and distribution

Who Should Attend?

This program suits professionals at many levels across the organization, including:

Software Developers
IT Specialists
Business Analysts
CRM Developers
Systems Integrators
Technical Support Engineers
Solution Architects
Project Managers
Customer Support Specialists
Sales Operations Analysts
Data Analysts
Database Administrators

What are the Prerequisites?

Professionals with a basic understanding of Microsoft Dynamics 365 and Visual Studio in a C# capacity can take up Microsoft Dynamics 365 Customer Engagement for Developers training.

Request a Quote for your Corporate Training Requirements

Delivering Training for Organizations across 100 Countries and 10+ Languages

Choose the Format That Fits Your Team

We design training your teams actually engage with, and deliver it the way that suits you best. Through a vetted global trainer network, Edstellar runs sessions in 10+ languages with consistent quality anywhere.

Virtual Microsoft Dynamics 365 Customer Engagement for Developers Training

Virtual / online: expert-led live sessions delivered anywhere, with consistency and easy scheduling.

We deliver anywhere worldwide

Standardized content for consistent outcomes

Join from own workspace, no travel

We scale to large groups across sites

Interactive tools keep remote learners engaged

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On-site Microsoft Dynamics 365 Customer Engagement for Developers Training

On-site (in-house): immersive, instructor-led learning at your office.

Our trainers run face-to-face at your office

We tailor setup/content to your workplace and tools

Group exercises drive collaboration

Live demos + hands-on practice

Direct trainer access to clarify doubts

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Off-site Microsoft Dynamics 365 Customer Engagement for Developers Training

Off-site: focused, instructor-led group learning away from everyday workplace distractions.

We host your teams at a venue of your preferred choice

Built-in group activities for bonding

Full uninterrupted schedule for focus/retention

Boosts morale and signals commitment

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What Sets Edstellar Apart

Experienced Trainers

Our trainers are drawn from a vetted global network and bring years of industry expertise, keeping every session practical and impactful.

Proven Quality

With a strong global track record, Edstellar is known for quality and engaging delivery.

Industry-Relevant Curriculum

Our programs are built by experts to match the demands of today's industry.

Fully Customizable

Every program can be tailored to your organization's goals.

Comprehensive Support

We provide pre- and post-session support for a complete learning experience.

Global Multi-Location & Multilingual Training Delivery

We deliver in multiple languages to support diverse global teams.

Recognition That Motivates Your Team

Upon successful completion of the training course offered by Edstellar, employees receive a course completion certificate, symbolizing their dedication to ongoing learning and professional development.

This certificate validates the employee's acquired skills and is a powerful motivator, inspiring them to enhance their expertise further and contribute effectively to organizational success.

Corporate Microsoft Dynamics 365 Customer Engagement for Developers Training Course

Drive Team Excellence with Microsoft Dynamics 365 Customer Engagement for Developers Corporate Training

Skills Your Employees Will Gain

What Your Team Will Achieve After This Training

Topics & Program Outline

Introduction to Dynamics 365 Development

The Dynamics 365 API

Developing Plug-Ins for Dynamics 365

Developing Custom Workflow Activities for Dynamics 365

Developing Client-side Code

Developing for Power Apps in Dynamics 365

Who Should Attend?

What are the Prerequisites?

Choose the Format That Fits Your Team

Get a Proposal Shaped to Your Needs

What Sets Edstellar Apart

Experienced Trainers

Proven Quality

Industry-Relevant Curriculum

Fully Customizable

Comprehensive Support

Global Multi-Location & Multilingual Training Delivery

Recognition That Motivates Your Team

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