Corporate Telephone Etiquette Training Course

Edstellar's Telephone Etiquette instructor-led training course equips professionals with the skills to communicate effectively and professionally over the phone. Upskill your teams with the techniques to handle calls courteously, convey messages clearly, and consistently make a positive impression on every interaction.

6 - 12 hrs
Instructor-led (On-site/Virtual)
Language
English
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Telephone Etiquettes Training
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Telephone Etiquette Corporate Training Course

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Drive Team Excellence with Telephone Etiquette Training for Employees

Empower your teams with expert-led on-site/in-house or virtual/online Telephone Etiquette Training through Edstellar, a premier corporate training company for organizations globally. Our tailored Telephone Etiquette corporate training course equips your employees with the skills, knowledge, and cutting-edge tools needed for success. Designed to meet your specific needs, this Telephone Etiquette group training program ensures your team is primed to drive your business goals. Transform your workforce into a beacon of productivity and efficiency.

Telephone etiquette refers to the appropriate manners and techniques for communicating over the phone to represent oneself and one’s business. It includes greeting the caller, maintaining a suitable tone, choosing words carefully, active listening, and concluding the call efficiently. Telephone etiquette is crucial for an organization to ensure clear and respectful interactions, reduce misunderstandings, build trust and credibility, and contribute to overall customer satisfaction and loyalty. Telephone Etiquette training enhances customer service quality, builds positive relationships with clients and stakeholders, and fosters a professional image for the organization.

The Telephone Etiquette instructor-led training course provided by Edstellar can be customized to meet team requirements. The virtual/onsite Telephone Etiquette training course led by expert trainers ensures professionals acquire essential communication skills for professional phone interactions.

Key Skills Employees Gain from Telephone Etiquette Training

Telephone Etiquette skills corporate training will enable teams to effectively apply their learnings at work.

  • Active Listening
  • Professional Greeting
  • Call Handling
  • Communication Skills
  • Phone Etiquette
  • Problem-Solving

Telephone Etiquette Training for Employees: Key Learning Outcomes

Edstellar’s Telephone Etiquette training for employees will not only help your teams to acquire fundamental skills but also attain invaluable learning outcomes, enhancing their proficiency and enabling application of knowledge in a professional environment. By completing our Telephone Etiquette workshop, teams will to master essential Telephone Etiquette and also focus on introducing key concepts and principles related to Telephone Etiquette at work.


Employees who complete Telephone Etiquette training will be able to:

  • Utilize active listening skills to remember details and avoid common barriers to communication
  • Deliver a standardized greeting that is welcoming and sets a positive tone for the conversation
  • Utilize vocal warm-up exercises to improve pitch, tone, and clarity for a professional phone voice
  • Evaluate situations and choose appropriate techniques for placing callers on hold and transferring calls effectively
  • Recognize negative language patterns and identify appropriate alternatives to ensure clear and professional communication
  • Develop strategies for building rapport with callers, personalizing interactions, and exceeding customer service expectations
  • Distinguish between open-ended and closed-ended questions and apply effective questioning techniques to gather information
  • Use the phonetic alphabet accurately and confidently to ensure clarity and precision when communicating information over the phone

Key Benefits of the Telephone Etiquette Corporate Training

Attending our Telephone Etiquette classes tailored for corporations offers numerous advantages. Through our on-site/in-house or virtual/online Telephone Etiquette training classes, participants will gain confidence and comprehensive insights, enhance their skills, and gain a deeper understanding of Telephone Etiquette.

  • Provides hands-on experience with active listening techniques to effectively deal with difficult or upset customers
  • Empowers professionals with the skills to deliver a professional first impression through clear phone communication
  • Equips the team with the techniques to build rapport, personalize interactions, and exceed customer service expectations
  • Cultivates ideas in professionals for identifying customer needs proactively and developing strategies to meet or exceed them
  • Provides insights into using the phonetic alphabet to ensure clarity and accuracy when transmitting information over the phone
  • Develops the required skill in professionals to actively listen, ask effective questions, and gather necessary information from callers
  • Empowers professionals with the techniques to handle challenging situations, resolve conflict, and maintain composure under pressure
  • Develops the skills to recognize negative language patterns and choose appropriate alternatives for clear and professional communication

Telephone Etiquette Training Topics and Outline

Our virtual and on-premise Telephone Etiquette training curriculum is divided into multiple modules designed by industry experts. This Telephone Etiquette training for organizations provides an interactive learning experience focused on the dynamic demands of the field, making it relevant and practical.

  1. Clear your mind
    • Importance of mental clarity
    • Techniques for staying focused
  2. Answer telephone promptly
    • Timing considerations
    • The importance of the first impression
  3. Be present with your caller
    • Active listening techniques
    • Avoiding distractions
  4. Prepare your phone voice
    • Vocal warm-up exercises
    • Pitch, tone, and clarity
  5. Offer your standard greeting
    • Creating a welcoming tone
    • Standardized greeting script
  6. Be prepared before you respond
    • Gathering necessary information
    • Planning responses effectively
  1. Placing callers on hold
    • Asking permission to hold
    • Hold-time etiquette
  2. Transferring calls
    • Proper transfer procedures
    • Ensuring caller's needs are met
  1. What is a skilled communicator?
    • Characteristics of effective communicators
    • Importance in telephone etiquette
  2. Asking questions
    • Open-ended vs. closed-ended questions
    • Effective questioning techniques
  3. Probing
    • Clarifying information
    • Encouraging callers to elaborate
  4. Listening skills
    • Active vs. passive listening
    • Remembering details
  5. Barriers to listening & communication
    • Common obstacles
    • Overcoming communication barriers
  6. Active listening skills
    • Reflecting back information
    • Asking clarifying questions
  1. Importance of phonetic alphabet
    • Clarity and precision
    • Standardizing communication
  2. Phonetic alphabet chart
    • Learning the alphabet
    • Practice exercises
  3. Practice and application
    • Using phonetic alphabet in real calls
    • Benefits in customer service
  1. Introduction to customer service
    • Importance in telephone etiquette
    • Building rapport
  2. Key components of exceptional service
    • Going above and beyond
    • Service recovery
  3. Building customer relationships
    • Personalizing interactions
    • Maintaining long-term relationships
  4. Handling customer complaints
    • Active listening in complaints
    • Resolving issues effectively
  5. Customer retention strategies
    • Building loyalty
    • Follow-up and feedback
  1. Internal customers
    • Understanding internal roles
    • Serving internal needs
  2. External customers
    • Identifying customer types
    • Meeting external needs
  3. Identifying competitors
    • Market research techniques
    • Analyzing competitor strategies
  4. The competitive edge
    • Differentiating your service
    • Improving service quality
  1. Understanding needs and expectations
    • Proactive vs. reactive service
    • Anticipating customer needs
  2. Benefits of meeting customer needs
    • Enhancing customer satisfaction
    • Building a positive reputation
  1. Optimistic
    • Positive mindset
    • Overcoming negativity
  2. Objective
    • Maintaining impartiality
    • Avoiding bias
  3. Deliberate
    • Thoughtful responses
    • Avoiding impulsive reactions
  4. Determined
    • Resolving issues persistently
    • Achieving goals
  1. Recognizing forbidden phrases
    • Phrases to avoid
    • Impact on customer perception
  2. Impact of negative language
    • Consequences of negativity
    • Positive language alternatives
  3. Softening language for positive interaction
    • Diplomatic expressions
    • Building rapport with language
  4. Effective communication techniques
    • Clear and concise messaging
    • Tailoring communication to audience
  1. Identifying common challenges
    • Recognizing issues in communication
    • Handling difficult situations
  2. Strategies to overcome challenges
    • Problem-solving techniques
    • Conflict resolution strategies
  3. Maintaining professionalism under pressure
    • Staying calm and composed
    • Handling stress effectively
  4. Conflict resolution techniques
    • Understanding conflict
    • Mediation and resolution methods
  1. Listen
    • Importance of active listening
    • Gathering complete information
  2. Empathise
    • Understanding customer emotions
    • Building empathy
  3. Apologize
    • Genuine apologies
    • Taking responsibility
  4. Problem-solve
    • Finding solutions collaboratively
    • Resolving issues effectively

This Corporate Training for Telephone Etiquette is ideal for:

What Sets Us Apart?

Telephone Etiquette Corporate Training Prices

Our Telephone Etiquette training for enterprise teams is tailored to your specific upskilling needs. Explore transparent pricing options that fit your training budget, whether you're training a small group or a large team. Discover more about our Telephone Etiquette training cost and take the first step toward maximizing your team's potential.

Small Group
Large Groups

Request for a quote to know about our Telephone Etiquette corporate training cost and plan the training initiative for your teams. Our cost-effective Telephone Etiquette training pricing ensures you receive the highest value on your investment.

Request for a Quote

Our customized corporate training packages offer various benefits. Maximize your organization's training budget and save big on your Telephone Etiquette training by choosing one of our training packages. This option is best suited for organizations with multiple training requirements. Our training packages are a cost-effective way to scale up your workforce skill transformation efforts..

Starter Package

125 licenses

64 hours of training (includes VILT/In-person On-site)

Tailored for SMBs

Most Popular
Growth Package

350 licenses

160 hours of training (includes VILT/In-person On-site)

Ideal for growing SMBs

Enterprise Package

900 licenses

400 hours of training (includes VILT/In-person On-site)

Designed for large corporations

Custom Package

Unlimited licenses

Unlimited duration

Designed for large corporations

View Corporate Training Packages

Telephone Etiquette Course Completion Certificate

Upon successful completion of the Telephone Etiquette training course offered by Edstellar, employees receive a prestigious course completion certificate, symbolizing their dedication to ongoing learning and professional development. This certificate not only validates the employees' acquired skills but also serves as a powerful motivator, inspiring them to further enhance their expertise and contribute effectively to organizational success.

Target Audience for Telephone Etiquette Training Course

The Telephone Etiquette training course is ideal for call center agents, customer service representatives, receptionists, client relations managers, account managers, sales professionals, human resources personnel, and administrative assistants.

The Telephone Etiquette training program can also be taken by professionals at various levels in the organization.

Telephone Etiquette training for managers

Telephone Etiquette training for staff

Telephone Etiquette training for leaders

Telephone Etiquette training for executives

Telephone Etiquette training for workers

Telephone Etiquette training for businesses

Telephone Etiquette training for beginners

Telephone Etiquette group training

Telephone Etiquette training for teams

Telephone Etiquette short course

Prerequisites for Telephone Etiquette Training

There are no prerequisites for the Telephone Etiquette training course.

Assess the Training Effectiveness

Bringing you the Best Telephone Etiquette Trainers in the Industry

The instructor-led Telephone Etiquette training is conducted by certified trainers with extensive expertise in the field. Participants will benefit from the instructor's vast knowledge, gaining valuable insights and practical skills essential for success in Telephone Etiquette Access practices.

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Training Delivery Modes for Telephone Etiquette Group Training

At Edstellar, we understand the importance of impactful and engaging training for employees. To ensure the training is more interactive, we offer Face-to-Face onsite/in-house or virtual/online Telephone Etiquette training for companies. This method has proven to be the most effective, outcome-oriented and well-rounded training experience to get the best training results for your teams.

Virtuval
Virtual

Instructor-led Training

Engaging and flexible online sessions delivered live, allowing professionals to connect, learn, and grow from anywhere in the world.

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On-Site
On-Site

Instructor-led Training

Customized, face-to-face learning experiences held at your organization's location, tailored to meet your team's unique needs and objectives.

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Off-Site
Off-site

Instructor-led Training

Interactive workshops and seminars conducted at external venues, offering immersive learning away from the workplace to foster team building and focus.

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