Amandeep

Business Communication Skills Trainer in Bengaluru

Business Communication Skills

Location: Bengaluru, India
Trainer Since: December, 2010

Trainer profile

Business Communication Skills Trainer in Bengaluru

About Amandeep

Meet Amandeep, a seasoned Business Communication Skills trainer with over 14 years of rich experience in the field. With a profound expertise spanning Quality Assurance, Communication, and Soft Skills Training, Amandeep has honed a distinctive skill set that distinguishes him in professional development. Through years of dedicated practice and hands-on engagement with diverse clientele, he has cultivated a deep understanding of the intricacies of effective communication within corporate environments.

Amandeep's journey as a trainer transcends mere profession; it embodies a true calling. Fueled by a genuine desire to catalyze personal and professional growth, he has discovered his passion for crafting transformative learning experiences. His approach is not merely instructional but deeply empathetic, aiming to impart knowledge and inspire individuals to break barriers and exceed their own expectations. With a commitment to excellence and a knack for fostering environments conducive to learning, Amandeep has become synonymous with creating remarkable educational encounters that empower professionals to unleash their full potential and thrive in their respective domains.

Amandeep is a Corporate Trainer For

Business Communication Skills

Training Since:December, 2010

Work Experience

Quality Assurance Executive
Media and Entertainment · March, 2023 - present
Roles & Responsibilities
- Led QA audits and certification processes, ensuring compliance with industry standards and regulations while guiding advisors within the Zynga or Natural Motions team
- Facilitate performance enhancement sessions, leveraging insights from audits to address gaps and refine processes, fostering continuous improvement among team members
- Implement effective team and shift management strategies to optimize service delivery, ultimately enhancing the overall user experience for customers of the US Gaming Organization
- Work collaboratively with specialists across various departments to integrate QA best practices into the program, ensuring alignment with organizational objectives and promoting a culture of quality excellence
- Analyze QA data and metrics to identify trends, patterns, and areas for improvement, enabling informed decision-making and proactive problem-solving within the team
- Serve as a subject matter expert (SME) on QA matters, providing guidance, training, and mentorship to advisors, fostering their professional development, and ensuring a high level of expertise within the team
Training Manager
Banking, Financial Services and Insurance · June, 2021 - July, 2022
Roles & Responsibilities
- Managed the training function, overseeing the development and execution of Training Plans, Modules, and Content Creation
- Designed SOPs and reports to streamline training processes and track progress effectively
- Conducted Communication and Soft Skills training sessions tailored for customer service and sales representatives
- Provided Floor Support and On-the-Job Training (OJT) to new hires, ensuring smooth integration into their roles, and conducted refresher sessions for experienced staff
- Delivered comprehensive product training specifically for the Acko Health Insurance Division, ensuring thorough understanding and proficiency among trainees
- Owned end-to-end responsibility, from onboarding new resources to delivering training, ensuring consistency and quality throughout the process
Sr. Customer Care Officer
Computer and Information Technology (IT) · August, 2005 - April, 2010
Roles & Responsibilities
- Managed a team of customer care representatives, providing guidance and support in handling escalated customer inquiries and complaints
- Implemented strategies to improve customer satisfaction, including training sessions on effective communication and problem-solving techniques
- Monitored performance metrics and analyzed data to identify areas for improvement, resulting in a 15% increase in customer retention rates
- Acted as a liaison between customers and internal departments, ensuring timely resolution of issues and fostering cross-functional collaboration
- Developed and maintained standard operating procedures for handling customer inquiries, ensuring consistency and efficiency in service delivery
- Conducted regular performance evaluations and provided constructive feedback to team members to support their professional development and growth within the organization
Communication Coach
Computer and Information Technology (IT) · December, 2010 - January, 2016
Roles & Responsibilities
- Conducted extensive Voice and Accent (V&A) training sessions to improve global clients' communication skills
- Managed recruitment processes, identifying and onboarding suitable candidates for communication coaching
- Conducted quality audits to ensure the effectiveness and consistency of communication coaching programs
- Provided personalized coaching and feedback to individuals, addressing specific areas for improvement
- Developed and implemented customized communication strategies tailored to the needs of diverse clients
- Collaborated with cross-functional teams to continuously enhance communication coaching methodologies and resources