Drive Team Excellence with Customer Journey Mapping Corporate Training

Empower your teams with expert-led on-site, off-site, and virtual Customer Journey Mapping Training through Edstellar, a premier corporate training provider for organizations globally. Designed to meet your specific training needs, this group training program ensures your team is primed to drive your business goals. Help your employees build lasting capabilities that translate into real performance gains.

Customer journey mapping is the process of visualizing and analyzing each step a customer takes when interacting with an organization across various channels. In today’s competitive landscape, organizations need customer journey mapping to proactively identify experience gaps, streamline interactions, and meet rising customer expectations with precision. The Customer Journey Mapping training course enables your team to build data-driven, user-centric journey maps that guide strategic improvements and enhance satisfaction across every touchpoint.

With Edstellar’s instructor-led training, organizations can choose from virtual, onsite, or offsite delivery modes based on their operational needs. The training is fully customizable to suit specific business environments and is facilitated by experienced industry practitioners. This approach ensures your team gain a hands-on understanding of customer journey design and can apply practical tools to support customer-focused transformation initiatives.

Get Customized Expert-led Training for Your Teams
Customized Training Delivery
Scale Your Training: Small to Large Teams
In-person Onsite, Live Virtual or Hybrid Training Modes
Plan from 2000+ Industry-ready Training Programs
Experience Hands-On Learning from Industry Experts
Delivery Capability Across 100+ Countries & 10+ Languages
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Key Skills Employees Gain from instructor-led Customer Journey Mapping Training

Customer Journey Mapping training skills will enable teams to effectively apply what they have learned at work.

  • UX Designers
    UX Designers focus on enhancing user satisfaction by improving the usability, accessibility, and pleasure of interacting with products, ensuring a seamless and intuitive user experience.
  • Customer Experience Specialists
    Customer Experience Specialists are professionals focused on enhancing customer satisfaction by understanding needs, resolving issues, and improving interactions across all touchpoints with a brand.
  • Marketing Strategists
    Marketing strategists are professionals who develop and implement plans to promote products or services, analyze market trends, and identify target audiences to drive business growth and brand awareness.
  • Digital Marketers
    Digital marketers are professionals who use online channels and strategies to promote products or services, engage audiences, and drive sales through techniques like SEO, social media, and email marketing.
  • Product Designers
    Product Designers are professionals who create and develop products, focusing on functionality, aesthetics, and user experience. They blend creativity with technical skills to solve user needs effectively.

Key Learning Outcomes of Customer Journey Mapping Training Workshop for Employees

Upon completing Edstellar’s Customer Journey Mapping workshop, employees will gain valuable, job-relevant insights and develop the confidence to apply their learning effectively in the professional environment.

  • Integrate journey mapping into agile workflows
  • Document customer actions, thoughts, and emotions
  • Connect customer journeys to service blueprints
  • Guide cross-team conversations using journey maps
  • Visualize pain points affecting customer loyalty
  • Apply insights to enhance support experiences

Key Benefits of the Customer Journey Mapping Group Training

Attending our Customer Journey Mapping group training classes provides your team with a powerful opportunity to build skills, boost confidence, and develop a deeper understanding of the concepts that matter most. The collaborative learning environment fosters knowledge sharing and enables employees to translate insights into actionable work outcomes.

  • Learn how to visualize and interpret customer experiences across multiple channels
  • Develop the ability to identify gaps, pain points, and opportunities within the customer lifecycle
  • Gain insights into aligning internal processes with real customer expectations and behaviors
  • Build skills to design customer journey maps that inform experience-focused strategies
  • Foster collaborative thinking to analyze and improve cross-functional service touchpoints

Topics and Outline of Customer Journey Mapping Training

Our virtual and on-premise Customer Journey Mapping training curriculum is structured into focused modules developed by industry experts. This training for organizations provides an interactive learning experience that addresses the evolving demands of the workplace, making it both relevant and practical.

  1. Understanding customer-centricity
    • Define customer journey mapping
    • Explore the value of journey mapping in business
    • Distinguish between customer journeys and process maps
  2. Key elements of a customer journey
    • Identify touchpoints, channels, and interactions
    • Understand customer expectations and pain points
    • Recognize moments of truth in a journey
  1. Types and formats of journey maps
    • Compare current-state vs future-state journey maps
    • Use linear, circular, and matrix journey formats
    • Choose formats based on business objectives
  2. Layers of a comprehensive journey map
    • Visualize customer actions, thoughts, and emotions
    • Integrate timeframes and lifecycle stages
    • Add business processes and support systems
  1. Planning and conducting user research
    • Define research goals and audience segments
    • Choose between qualitative and quantitative methods
    • Conduct interviews, surveys, and contextual inquiries
  2. Synthesizing and applying research data
    • Identify behavioral patterns and pain points
    • Develop empathy through persona insights
    • Translate findings into journey steps
  1. Building the map collaboratively
    • Facilitate cross-functional mapping workshops
    • Co-create maps using sticky notes or digital tools
    • Align stakeholders on customer needs
  2. Tools and techniques for mapping
    • Use visual storytelling in journey diagrams
    • Apply digital tools like Miro or Lucidchart
    • Document assumptions and data sources
  1. Identifying opportunities and challenges
    • Spot friction points and service gaps
    • Prioritize improvements using journey layers
    • Link insights to KPIs and business goals
  2. Driving decisions through journey data
    • Translate journey insights into actionable strategies
    • Connect customer behavior with operational processes
    • Use journey maps for stakeholder presentations
  1. Prototyping new experiences
    • Develop service design concepts
    • Test ideas with stakeholders and users
    • Iterate based on feedback
  2. Scaling and embedding journey mapping
    • Build internal capability around journey thinking
    • Integrate journey mapping into continuous improvement
    • Standardize mapping practices across departments
  1. Aligning with service blueprints
    • Map back-end processes to customer experiences
    • Coordinate touchpoints with operational workflows
    • Visualize cross-departmental dependencies
  2. Multichannel and omnichannel journey mapping
    • Address customer journeys across physical and digital spaces
    • Maintain consistency across devices and platforms
    • Adapt maps for varied user personas and geographies
  1. Tracking journey effectiveness
    • Define success metrics for journey improvements
    • Use customer satisfaction and retention data
    • Monitor continuous feedback loops
  2. Communicating journey outcomes
    • Share outcomes with leadership and teams
    • Create storytelling assets for internal advocacy
    • Use maps to shape strategic initiatives

Who Can Take the Customer Journey Mapping Training Course

The Customer Journey Mapping training program can also be taken by professionals at various levels in the organization.

  • UX Designers
  • Customer Experience Specialists
  • Marketing Strategists
  • Digital Marketers
  • Product Designers
  • Content Strategists
  • Growth Marketers

Prerequisites for Customer Journey Mapping Training

There are no specific prerequisites for the Customer Journey Mapping training. However, basic knowledge of customer experience design, service delivery processes, or user research methods can be beneficial for employees to fully engage with the concepts and apply them effectively within organizational contexts.

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Delivering Training for Organizations across 100 Countries and 10+ Languages

Corporate Group Training Delivery Modes
for Customer Journey Mapping Training

At Edstellar, we understand the importance of impactful and engaging training for employees. As a leading Customer Journey Mapping training provider, we ensure the training is more interactive by offering Face-to-Face onsite/in-house or virtual/online sessions for companies. This approach has proven to be effective, outcome-oriented, and produces a well-rounded training experience for your teams.

 Virtual trainig

Edstellar's Customer Journey Mapping virtual/online training sessions bring expert-led, high-quality training to your teams anywhere, ensuring consistency and seamless integration into their schedules.

With global reach, your employees can get trained from various locations
The consistent training quality ensures uniform learning outcomes
Participants can attend training in their own space without the need for traveling
Organizations can scale learning by accommodating large groups of participants
Interactive tools can be used to enhance learning engagement
 On-site trainig

Edstellar's Customer Journey Mapping inhouse training delivers immersive and insightful learning experiences right in the comfort of your office.

Higher engagement and better learning experience through face-to-face interaction
Workplace environment can be tailored to learning requirements
Team collaboration and knowledge sharing improves training effectiveness
Demonstration of processes for hands-on learning and better understanding
Participants can get their doubts clarified and gain valuable insights through direct interaction
 Off-site trainig

Edstellar's Customer Journey Mapping offsite group training offer a unique opportunity for teams to immerse themselves in focused and dynamic learning environments away from their usual workplace distractions.

Distraction-free environment improves learning engagement
Team bonding can be improved through activities
Dedicated schedule for training away from office set up can improve learning effectiveness
Boosts employee morale and reflects organization's commitment to employee development

Explore Our Customized Pricing Package
for
Customer Journey Mapping Corporate Training

Looking for pricing details for onsite, offsite, or virtual instructor-led Customer Journey Mapping training? Get a customized proposal tailored to your team’s specific needs.

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        Edstellar: Your Go-to Customer Journey Mapping Training Company

        Experienced Trainers

        Our trainers bring years of industry expertise to ensure the training is practical and impactful.

        Quality Training

        With a strong track record of delivering training worldwide, Edstellar maintains its reputation for its quality and training engagement.

        Industry-Relevant Curriculum

        Our course is designed by experts and is tailored to meet the demands of the current industry.

        Customizable Training

        Our course can be customized to meet the unique needs and goals of your organization.

        Comprehensive Support

        We provide pre and post training support to your organization to ensure a complete learning experience.

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        We offer training in multiple languages to cater to diverse and global teams.

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        What Our Clients Say

        We pride ourselves on delivering exceptional training solutions. Here's what our clients have to say about their experiences with Edstellar.

        "Edstellar's IT Service Management training has been transformative. Our IT teams have seen significant improvements through multiple courses delivered at our office by expert trainers. Excellent feedback has prompted us to extend the training to other teams."

        Liam Anderson
        HR Head,
        A Global Technology Company

        "Edstellar's quality and process improvement training courses have been fantastic for our team of quality engineers, process engineers and production managers. It’s helped us improve quality and streamline manufacturing processes. Looking ahead, we’re excited about taking advanced courses in quality management, and project management, to keep improving in the upcoming months."

        David Park
        Operational Manager,
        A Global High-Tech Engineering and Manufacturing Company

        "Partnering with Edstellar for web development training was crucial for our project requirements. The training has equipped our developers with the necessary skills to excel in these technologies. We're excited about the improved productivity and quality in our projects and plan to continue with advanced courses."

        Carlos Fernandez
        Technical lead,
        Global e-Learning Company

        "Partnering with Edstellar for onsite ITSM training courses was transformative. The training was taken by around 80 IT service managers, project managers, and operations managers, over 6 months. This has significantly improved our service delivery and standardized our processes. We’ve planned the future training sessions with the company."

        Ewan MacLeod
        IT Director,
        Innovative IT Company

        "Partnering with Edstellar for onsite training has made a major impact on our team. Our team, including quality assurance, customer support, and finance professionals have greatly benefited. We've completed three training sessions, and Edstellar has proven to be a reliable training partner. We're excited for future sessions."

        Rajesh Mehta
        Operational Manager,
        Sustainable Mobility Company

        "Edstellar's online training on quality management was excellent for our quality engineers and plant managers. The scheduling and coordination of training sessions was smooth. The skills gained have been successfully implemented at our plant, enhancing our operations. We're looking forward to future training sessions."

        David Harris
        Head of Quality Assurance,
        Leading IT Services Company

        "Edstellar's online AI and Robotics training was fantastic for our 15 engineers and technical specialists. The expert trainers and flexible scheduling across different time zones were perfect for our global team. We're thrilled with the results and look forward to future sessions."

        John Smith
        Head of Technology Development,
        Defense Technology Company

        "Edstellar's onsite process improvement training was fantastic for our team of 20 members, including managers from manufacturing, and supply chain management. The innovative approach, and comprehensive case studies with real-life examples were highly appreciated. We're excited about the skills gained and look forward to future training."

        James Carter
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        Global Food Company

        "Edstellar's professional development training courses were fantastic for our 50+ team members, including developers, project managers, and consultants. The multiple online sessions delivered over several months were well-coordinated, and the trainer's methodologies were highly effective. We're excited to continue our annual training with Edstellar."

        John Davis
        Head of Training and Development,
        Leading Tech Consultancy

        "Edstellar's IT service management training for our 30 team members, including IT managers, support staff, and network engineers, was outstanding. The onsite sessions conducted over three months were well-organized, and it helped our team take the exams. We are happy about the training and look forward to future collaborations."

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        Head of IT Operations,
        Leading Broadband Provider

        "Edstellar's office productivity training for our 40+ executives, including project managers and business analysts, was exceptional. The onsite sessions were well-organized, teaching effective tool use with practical approaches and relevant case studies. Everyone was delighted with the training, and we're eager for more future sessions."

        Andrew Scott
        Head of Training and Development,
        Leading Real Estate Firm

        "Edstellar's quality management training over 8 months for our 15+ engineers and quality control specialists was outstanding. The courses addressed our need for improved diagnostic solutions, and the online sessions were well-organized and effectively managed. We're thrilled with the results and look forward to more."

        Olivia Martin
        Head of Quality Assurance,
        Innovative Diagnostics Solutions Provider

        "Edstellar's digital marketing training for our small team of 10, including content writers, SEO analysts, and digital marketers, was exactly what we needed. The courses delivered over a few months addressed our SEO needs, and the online sessions were well-managed. We're very happy with the results and look forward to more."

        Emily Brown
        Head of Digital Marketing,
        Leading Market Research Firm

        "Edstellar's telecommunications training was perfect for our small team of 12 network engineers and system architects. The multiple online courses delivered over a few months addressed our needs for network optimization and cloud deployment. The training was well-managed, and the case studies were very insightful. We're thrilled with the outcome."

        Matthew Lee
        Head of Network Services,

        "Edstellar's professional development training was fantastic for our 50+ participants, including team leaders, analysts, and support staff. Over several months, multiple courses were well-managed and delivered as per the plan. The trainers effectively explained topics with insightful case studies and exercises. We're happy with the training and look forward to more."

        Sarah Mitchell
        Head of Training and Development,
        Leading Outsourcing Firm

        Get Your Team Members Recognized with Edstellar’s Course Certificate

        Upon successful completion of the Customer Journey Mapping training course offered by Edstellar, employees receive a course completion certificate, symbolizing their dedication to ongoing learning and professional development.

        This certificate validates the employee's acquired skills and is a powerful motivator, inspiring them to enhance their expertise further and contribute effectively to organizational success.

        Edstellar Certificate Template

        We have Expert Trainers to Meet Your Customer Journey Mapping Training Needs

        The instructor-led training is conducted by certified trainers with extensive expertise in the field. Participants will benefit from the instructor's vast knowledge, gaining valuable insights and practical skills essential for success in Access practices.

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