Corporate Freshdesk Training Course

Edstellar's instructor-led Freshdesk training course provides a powerful solution to empower organizations to optimize their support operations. Focuses on enhancing customer service and streamlining ticket management. The training equips employees with the necessary knowledge and skills to leverage the Freshdesk platform effectively.

4 - 6 hrs

Instructor-led (On-site/Virtual)

English

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About Learning Outcomes Benefits Course Outline Pricing Target Audience Pre-requisites Trainers

Drive Team Excellence with Freshdesk Training for Employees

Empower your teams with expert-led on-site/in-house or virtual/online Freshdesk Training through Edstellar, a premier corporate training company for organizations globally. Our tailored Freshdesk corporate training course equips your employees with the skills, knowledge, and cutting-edge tools needed for success. Designed to meet your specific needs, this Freshdesk group training program ensures your team is primed to drive your business goals. Transform your workforce into a beacon of productivity and efficiency.

Freshdesk is a cloud-based customer support software platform offering various features and tools to enhance customer support efficiency and effectiveness. Unlock the true potential of the workforce through our dynamic Freshdesk training course. Our industry-renowned Freshdesk Instructor-led training is meticulously crafted to empower corporate teams with the skills needed to excel in customer support. Say goodbye to the mundane and hello to mastery as we blend real-world scenarios with hands-on experience, ensuring your team thrives in delivering top-notch customer experiences.

Our onsite Freshdesk training brings the classroom to the office, fostering collaboration and tailored learning. Equip the employees with in-demand skills, from ticket management finesse to workflow optimization prowess. Our expert trainers will guide the team through the intricacies of Freshdesk, boosting their efficiency and morale. Elevate customer support, enhance customer satisfaction, and drive business growth with Freshdesk Corporate Training.

Key Skills Employees Gain from Freshdesk Training

Freshdesk skills corporate training will enable teams to effectively apply their learnings at work.

Customer-centric Culture
Freshdesk Platform Features
Support Ticket Management
Customer Issue Resolution
Automation Implementation
Advanced Freshdesk Features

Freshdesk Training for Employees: Key Learning Outcomes

Edstellar’s Freshdesk training for employees will not only help your teams to acquire fundamental skills but also attain invaluable learning outcomes, enhancing their proficiency and enabling application of knowledge in a professional environment. By completing our Freshdesk workshop, teams will to master essential Freshdesk and also focus on introducing key concepts and principles related to Freshdesk at work.

Employees who complete Freshdesk training will be able to:

Foster a customer-centric culture within the organization
Apply customer service best practices to enhance the overall customer experience
Utilize Freshdesk platform features to manage support tickets and workflows efficiently
Analyze and resolve customer issues effectively using Freshdesk's tools and functionalities
Implement automation and advanced features of Freshdesk to streamline support processes

Key Benefits of the Freshdesk Corporate Training

Attending our Freshdesk classes tailored for corporations offers numerous advantages. Through our on-site/in-house or virtual/online Freshdesk training classes, participants will gain confidence and comprehensive insights, enhance their skills, and gain a deeper understanding of Freshdesk.

Targeted improvements based on data insights
Improved operational efficiency and productivity
Positive brand perception and increased customer loyalty
Competitive advantage in the market through optimized support operations
Consistent customer experiences based on customer service best practices
Integration capabilities with other business systems for seamless data exchange
Faster response times, higher ticket resolution rates, and improved customer satisfaction
Increased employee confidence and job satisfaction by mastering the Freshdesk platform
Streamlined workflows and reduced manual efforts through automation and advanced tools
Enhanced support efficiency through in-depth knowledge of Freshdesk features and functionalities

Freshdesk Training Topics and Outline

Our virtual and on-premise Freshdesk training curriculum is divided into multiple modules designed by industry experts. This Freshdesk training for organizations provides an interactive learning experience focused on the dynamic demands of the field, making it relevant and practical.

Introduction to Freshdesk

Overview of Freshdesk and its role in customer support
- Introduction to Freshdesk as a customer support software
- Benefits of using Freshdesk for managing customer inquiries and support
Understanding the Freshdesk interface and navigation
- Familiarizing with the layout and components of the Freshdesk dashboard
- Navigating through different sections and modules within Freshdesk
Setting up user profiles and permissions
- Creating and managing user profiles with appropriate access levels
- Assigning roles and permissions to different user groups
Exploring key features and functionalities of Freshdesk
- Overview of ticket management, knowledge base, reporting, and collaboration features
- Understanding how Freshdesk integrates with other tools and systems

Ticketing, Viewing tickets, Responding to tickets

Introduction to a ticketing system and its importance in customer support
- Understanding the role of ticketing inefficient customer support
- Benefits of using a ticketing system for organizing and tracking customer inquiries
Navigating and searching for tickets in the ticketing system
- Familiarizing with the ticketing system interface and navigation
- Using search filters and advanced search options to locate specific tickets
Understanding ticket statuses and priority levels
- Differentiating between ticket statuses such as open, pending, and closed
- Prioritizing tickets based on urgency and impact to ensure timely resolutions
Ticket assignment and ownership management
- Assigning tickets to the appropriate agents or teams
- Monitoring ticket ownership and accountability
Viewing and analyzing ticket details and customer information
- Accessing and reviewing ticket details, including customer information and previous interactions
- Understanding the context of the ticket to provide informed responses
Crafting effective and professional responses to tickets
- Applying best practices for writing clear and concise responses
- Personalizing responses while maintaining a professional tone
Managing ticket conversations and maintaining proper ticket etiquette
- Following communication guidelines for professional customer interactions
- Using appropriate language and tone to ensure customer satisfaction
Utilizing internal notes and private comments for internal communication
- Leveraging internal communication features to collaborate with team members
- Documenting relevant information and updates in internal notes and private comments

Advanced Ticketing

Ticket creation and management best practices
- Effective techniques for capturing all necessary information when creating a ticket
- Strategies for organizing and prioritizing tickets based on urgency and impact
Prioritizing and categorizing tickets effectively
- Understanding different priority levels and their implications
- Utilizing ticket categories and tags for better classification and routing
Collaborating within the ticketing system
- Communicating and sharing information with team members using ticket threads
- Leveraging internal notes and @mentions for effective collaboration
Handling escalations and routing tickets to the appropriate teams
- Identifying situations that require ticket escalations
- Understanding ticket assignment rules and automated routing processes

Ticketing Properties and Actions

Managing ticket properties and custom fields
- Customizing ticket properties to capture specific information
- Creating and managing custom fields to accommodate unique requirements
Applying tags and labels for better organization
- Using tags and labels to categorize and filter tickets
- Implementing consistent tagging practices for easy ticket identification
Utilizing canned responses and macros for quick ticket resolutions
- Creating and using predefined responses for common ticket scenarios
- Automating ticket actions using macros for faster resolutions
Implementing service level agreements (SLAs) for efficient ticket handling
- Understanding SLAs and their significance in meeting customer expectations
- Configuring SLAs in Freshdesk to ensure timely ticket responses and resolutions

Time Tracking of Tickets

Understanding the importance of time tracking in ticket management
- Exploring the benefits of tracking time spent on tickets
- How accurate time tracking contributes to better resource allocation
Logging time spent on tickets accurately
- Methods and tools for accurately tracking time spent on ticket resolution
- Best practices for logging time entries in Freshdesk
Analyzing and reporting on ticket resolution times
- Leveraging Freshdesk's reporting capabilities to analyze ticket resolution times
- Identifying trends and areas for improvement based on time data
Using time-tracking data to improve support efficiency and resource allocation
- Applying insights from time tracking to optimize ticket-handling processes
- Allocating resources effectively based on time data and ticket volume

Prevention of multiple and/or uninformed replies

Importance of preventing multiple replies and their impact on customer experience
- Understanding how multiple replies can lead to confusion and frustration for customers
- Recognizing the importance of providing comprehensive and complete responses
Strategies for reviewing and understanding the full context of a ticket before responding
- Taking the time to read and comprehend the customer's inquiry thoroughly
- Analyzing any previous interactions and ticket history to gain a complete understanding
Techniques to ensure thorough ticket analysis and information gathering
- Asking clarifying questions when necessary to gather all relevant information
- Conducting research or consulting knowledge resources to provide accurate responses
Using ticket tagging and categorization to identify and track ticket progress
- Applying appropriate tags and categories to tickets for easy tracking and organization
- Utilizing tagging systems to identify common themes or issues for efficient problem-solving
Implementing collaboration tools and practices to avoid duplication of efforts
- Communicating with team members to check if a ticket has already been addressed
- Sharing information and updates through collaborative channels to avoid redundant replies
Guidelines for communicating with team members to avoid redundant replies
- Establishing clear communication channels to coordinate efforts
- Assigning ticket ownership and responsibilities to avoid multiple agents responding to the same ticket
Managing customer expectations and setting clear communication channels
- Setting realistic response time expectations with customers
- Providing clear instructions for contacting support and avoiding duplicate inquiries
Reviewing and proofreading responses for accuracy and completeness before sending
- Double-checking responses for accuracy, grammar, and spelling errors
- Ensure all necessary information is included in the response before sending it.

This Corporate Training for Freshdesk is ideal for:

What Sets Us Apart?

Freshdesk Corporate Training Prices

Our Freshdesk training for enterprise teams is tailored to your specific upskilling needs. Explore transparent pricing options that fit your training budget, whether you're training a small group or a large team. Discover more about our Freshdesk training cost and take the first step toward maximizing your team's potential.

Request for a quote to know about our Freshdesk corporate training cost and plan the training initiative for your teams. Our cost-effective Freshdesk training pricing ensures you receive the highest value on your investment.

Request for a Quote

Our customized corporate training packages offer various benefits. Maximize your organization's training budget and save big on your Freshdesk training by choosing one of our training packages. This option is best suited for organizations with multiple training requirements. Our training packages are a cost-effective way to scale up your workforce skill transformation efforts..

Starter Package

125 licenses

64 hours of training (includes VILT/In-person On-site)

Tailored for SMBs

Freshdesk Course Completion Certificate

Upon successful completion of the Freshdesk training course offered by Edstellar, employees receive a course completion certificate, symbolizing their dedication to ongoing learning and professional development. This certificate validates the employees' acquired skills and serves as a powerful motivator, inspiring them to further enhance their expertise and contribute effectively to organizational success.

Target Audience for Freshdesk Training Course

Edstellar's instructor-led Freshdesk Training is designed for organizations/learning and development departments and HR teams looking to upskill their customer support executives, support managers, and ticketing executives.

The Freshdesk training program can also be taken by professionals at various levels in the organization.

Freshdesk training for managers

Freshdesk training for staff

Freshdesk training for leaders

Freshdesk training for executives

Freshdesk training for workers

Freshdesk training for businesses

Freshdesk training for beginners

Freshdesk group training

Freshdesk training for teams

Freshdesk short course

Prerequisites for Freshdesk Training

The Freshdesk Training does not require any prior knowledge. However, a basic understanding of customer support and ticketing would be advantageous.

Assess the Training Effectiveness

Bringing you the Best Freshdesk Trainers in the Industry

The instructor-led Freshdesk training is conducted by certified trainers with extensive expertise in the field. Participants will benefit from the instructor's vast knowledge, gaining valuable insights and practical skills essential for success in Freshdesk Access practices.

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Training Delivery Modes for Freshdesk Group Training

At Edstellar, we understand the importance of impactful and engaging training for employees. To ensure the training is more interactive, we offer Face-to-Face onsite/in-house or virtual/online Freshdesk training for companies. This method has proven to be the most effective, outcome-oriented and well-rounded training experience to get the best training results for your teams.

Virtual

Instructor-led Training

Engaging and flexible online sessions delivered live, allowing professionals to connect, learn, and grow from anywhere in the world.

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On-Site

Instructor-led Training

Customized, face-to-face learning experiences held at your organization's location, tailored to meet your team's unique needs and objectives.

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Off-site

Instructor-led Training

Interactive workshops and seminars conducted at external venues, offering immersive learning away from the workplace to foster team building and focus.

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Corporate Freshdesk Training Course

Drive Team Excellence with Freshdesk Training for Employees

Key Skills Employees Gain from Freshdesk Training

Freshdesk Training for Employees: Key Learning Outcomes

Key Benefits of the Freshdesk Corporate Training

Freshdesk Training Topics and Outline

Introduction to Freshdesk

Ticketing, Viewing tickets, Responding to tickets

Advanced Ticketing

Ticketing Properties and Actions

Time Tracking of Tickets

Prevention of multiple and/or uninformed replies

This Corporate Training for Freshdesk is ideal for:

What Sets Us Apart?

Freshdesk Corporate Training Prices

Freshdesk Course Completion Certificate

Target Audience for Freshdesk Training Course

Prerequisites for Freshdesk Training

Assess the Training Effectiveness

Bringing you the Best Freshdesk Trainers in the Industry

Request a Training Quote

Training Delivery Modes for Freshdesk Group Training

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