Voice Coach Trainer in Pune
About Agnel
Meet Agnel, a seasoned Corporate Trainer with over six years of extensive experience in honing the skills of professionals. Agnel specializes in two key domains that are integral to effective communication and customer service: Voice Coaching and Teleperformance Training.
With a robust background in corporate training, Agnel has cultivated a profound understanding of the nuances involved in voice modulation, diction, and overall communication excellence. His expertise in Voice Coaching extends beyond mere technicalities, delving into the art of impactful and persuasive verbal communication.
Agnel's proficiency extends to the realm of Teleperformance, where he has played a pivotal role in shaping and enhancing the performance of professionals in the dynamic field of customer service. His deep domain knowledge encompasses the intricacies of customer interactions, call handling techniques, and strategies for delivering exceptional service.
Throughout his career, Agnel has not only been a trainer but also a mentor, guiding individuals to unlock their full potential in communication and customer engagement. His training programs are designed not only to impart knowledge but also to inspire confidence and foster a positive and collaborative team culture.
Beyond his professional achievements, Agnel brings passion and dedication to his role as a Corporate Trainer. His commitment to continuous learning and staying abreast of industry trends ensures that his training methodologies are contemporary and aligned with the evolving demands of the corporate landscape.
In summary, Agnel emerges as a seasoned professional whose expertise in Voice Coaching and Teleperformance Training has made a significant impact on professionals and teams alike, contributing to their success in the corporate arena.
Agnel is a Corporate Trainer For
Voice Coach
Teleperformance Coach
Work Experience
Associate
Roles & Responsibilities
- Responsibilities included responding to customer queries, resolving issues, and providing information about products or services in a timely and efficient manner. Ensured customer satisfaction through effective communication and problem resolution.
- Executed various transactional tasks such as order processing, payment handling, and maintaining accurate records of transactions. Adhered to established protocols and procedures to guarantee the integrity of financial processes.
- Provided support in various administrative functions, including data entry, filing, and documentation. Assumed responsibility for maintaining organized records, contributing to the smooth flow of day-to-day operations.
- Collaborated with team members on assigned projects, leveraging individual skills to achieve collective goals. Participated actively in team meetings, discussions, and brainstorming sessions to enhance project outcomes.
- Maintained a comprehensive understanding of company policies and procedures and ensured strict adherence to compliance standards. Upheld ethical business practices and contributed to a positive work environment through responsible and professional conduct.
Sr Customer Care Executive
Roles & Responsibilities
- Payed a leadership role by overseeing and guiding a team of customer service representatives. Provided training, and assistance, and served as a point of escalation for complex customer issues, fostering a cohesive and high-performing team.
- Acted as a subject matter expert, handling escalated customer queries and complaints. Utilized in-depth product knowledge and problem-solving skills to address complex issues, ensuring customer satisfaction and retention.
- Conducted thorough analysis of customer feedback to identify areas of improvement in service delivery. Implemented corrective actions and collaborated with cross-functional teams to enhance overall customer experience.
- Contributed to the professional development of the customer support team by designing and delivering training programs. Ensured that team members were equipped with the necessary skills and knowledge to handle diverse customer interactions effectively.
- Upheld and enforced quality standards by regularly monitoring customer interactions, providing constructive feedback to team members, and implementing process improvements. Contributed to the continuous improvement of customer care processes and procedures.
Sr Hr Executive
Roles & Responsibilities
- As a Senior HR Executive, spearheaded end-to-end recruitment activities, from job posting and candidate sourcing to conducting interviews and facilitating the selection process. Successfully filled key positions within the organization, ensuring alignment with strategic goals.
- Orchestrated comprehensive onboarding programs for new hires, facilitating seamless integration into the organizational culture. Coordinated orientation sessions, explained policies and procedures, and provided necessary resources for a smooth transition.
- Acted as a point of contact for employees, addressing concerns, resolving conflicts, and fostering a positive work environment. Conducted regular employee engagement initiatives, contributing to a healthy and collaborative workplace culture.
- Identified training needs, designed training programs, and conducted sessions to enhance employees' skills and competencies. Tracked and evaluated training effectiveness to ensure continuous improvement in employee performance.
- Maintained accurate and up-to-date HR records, including employee files, attendance, and performance evaluations. Ensured compliance with labor laws and company policies, providing support during audits and implementing corrective actions when necessary.
Trainer
Roles & Responsibilities
- Orchestrated engaging and informative training sessions for employees, utilizing effective instructional techniques. Covered diverse topics ranging from product knowledge to soft skills development, ensuring a comprehensive learning experience.
- Created and updated training materials, including manuals, presentations, and multimedia resources. Ensured content accuracy and relevance, aligning materials with organizational objectives and industry best practices.
- Implemented assessment tools and feedback mechanisms to evaluate the effectiveness of training programs. Analyzed participant performance and feedback, making data-driven adjustments to enhance the quality and impact of future training initiatives.
- Offered one-on-one coaching sessions to address specific learning needs or challenges faced by participants. Tailored coaching strategies to accommodate diverse learning styles, fostering individual growth and skill development.
- Worked collaboratively with stakeholders and subject matter experts to design and implement comprehensive training strategies. Contributed insights to the development of long-term training plans, ensuring alignment with organizational goals and employee development needs.
Communication Coach
Roles & Responsibilities
- Led dynamic and interactive communication workshops aimed at enhancing verbal, written, and interpersonal communication skills. Designed and delivered engaging content to address specific communication challenges and promote effective expression.
- Offered personalized coaching sessions to professionals seeking to improve specific aspects of their communication. Conducted assessments, identified areas for improvement, and implemented tailored strategies to enhance overall communication proficiency.
- Performed communication audits to evaluate existing communication practices within teams or organizations. Analyzed strengths and weaknesses, provided feedback, and recommended strategies for optimizing internal and external communication channels.
- Created and curated training materials, including exercises, guides, and resources, to support communication training initiatives. Ensured that materials were aligned with individual and organizational communication goals.
- Implemented assessment tools and benchmarks to measure the progress of professionals or teams in improving their communication skills. Generated comprehensive progress reports, highlighting achievements and areas for continued development.
Skills
Education
Ness Wadia College Of Commerce
Neville Wadia Institute
Projects
Posts
Courses
Want Agnel for your next training?
Other Trainers
Qudrat